Informativa sui rimborsi
RETURN AND REFUND POLICY — RENIFLY
Last updated: July 2026
At Renifly, your companion's satisfaction (and yours) is our priority. If an item doesn't suit you, you have 30 days from receipt to return it to us.
- RETURN CONDITIONS
- To be eligible for a return, the item must be returned within 30 days of receipt, be in its original condition, unused and undamaged, in its original packaging, and accompanied by the order confirmation or proof of purchase.
2. ITEMS NOT ELIGIBLE FOR RETURN
Items damaged through misuse, items without original packaging, items already used by the pet, personalized items.
3. RETURN PROCEDURE
Contact us at allaitmom@gmail.com with your order number and the reason for the return. Wait for our confirmation and shipping instructions, then ship the item to the address provided, preferably with tracked delivery. Return shipping costs are the customer's responsibility, except in the case of a defective item or an error on our part.
4. REFUND
Once the return is received and inspected, you will be notified by email. If approved, the refund will be issued to your original payment method within 14 business days.
5. DEFECTIVE OR DAMAGED ITEMS
Contact us immediately at allaitmom@gmail.com with a photo of the product. Return shipping costs will be covered and we will offer you a replacement or a full refund.
6. RIGHT OF WITHDRAWAL (French and European law)
In accordance with Articles L221-18 et seq. of the French Consumer Code, you have a legal period of 14 days from receipt to exercise your right of withdrawal without justification. Renifly grants you an extended period of 30 days.
Contact: allaitmom@gmail.com